Refund policy

Last updated: October 13, 2026 · This is a translation of the Spanish version. If the two differ, the Spanish version prevails.

In short

• If you paid for the Pro plan and change your mind, you can ask for a full refund within 14 days of the payment. You do not need to give a reason.
• After 14 days, we do not refund periods that have already started. You can cancel at any time so that there are no further charges; you keep Pro until the end of the period you paid for.

How to ask for it

Write to mcobeaga@diagramia.app from the email of your account, saying that you want a refund of your subscription. We reply within a few business days. The refund is issued by Paddle, which processed the payment, and goes back to the same payment method; your bank may take a few days to show it.

What happens to your account

When a payment is refunded, the subscription is canceled and the account goes back to the Free plan without deleting anything. Diagrams over the Free limit become read-only.

Charges made by mistake

If we charged you too much or twice for the same period, let us know and we will fix it even if the 14 days have passed.

Rights the law grants you

This policy does not limit the rights you have as a consumer under the law of your country, such as withdrawal or cooling-off periods that apply to distance purchases. If the law of your country gives you a longer period, that period applies. In addition, Paddle, as the authorized reseller, may apply its own refund terms as Merchant of Record.

Contact

Maximo Andres Cobeaga · Misiones 134, Mar del Plata, Argentina · mcobeaga@diagramia.app